>  > 

Questions - Click For Answer

I am not able to register within the app. How do I fix this?
You must use the email address already associated with your Park Place account. If you continue to have problems, please try entering a different email address. If you still have problems, please email apphelp@parkplace.com for support.

Why can't I see my vehicle information within the app?
 Your vehicle information is tied to the email address already associated with your Park Place account. Please try entering a different email address. If you still have problems, please email apphelp@parkplace.com for support. 


How do I change my primary vehicle?
Assigning a new primary vehicle is a simple process:

  • Sign in to the app.  
  • Tap on Menu in the upper left hand corner.  
  • Tap on Account>Vehicle List, then tap on Edit in the upper right corner.  
  • You will see an icon with three lines beside each vehicle listed. Tap and drag the icon beside the vehicle you would like to designate up to the primary vehicle spot.  
  • Tap Done. 
I get an error message while using Express Pay. How do I fix this?
Verify that you have entered your name, credit card number, expiration date and security code correctly. If you still have problems, please contact your dealership to resolve the issue.

My vehicles aren't displayed in the app. How do I fix this?
Your vehicle information is tied to the email address already associated with your Park Place account. Please try entering a different email address. If you still have problems, please email apphelp@parkplace.com for support.

I only see some of my household's vehicles. How can I view the rest?
Your vehicle information is tied to the email address already associated with your Park Place account. Please try entering a different email address. If you still have problems, please email apphelp@parkplace.com for support.

I only see some of my company's vehicles. How can I view the rest?
Your vehicle information is tied to the email address already associated with your Park Place account. Please try entering a different email address. If you still have problems, please email apphelp@parkplace.com for support.

How do I request that a new feature be added to the app?
 We appreciate your suggestions. Please email apphelp@parkplace.com.

Which iOS devices are compatible with the app?
The app requires a device with iOS 7.0 or newer. 

Which Android devices are compatible with the app?
The app is currently compatible with Android SDK 4.0 or greater.

What do I do if the app freezes or crashes?
First, try powering off your phone and restarting:

  • Press and hold the Sleep/Wake button on the top of your device until the red slider appears, then drag the slider to turn your device completely off.  
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo. 

If this doesn't resolve your issue, you can try deleting and reinstalling the app on your phone:

  • From your home screen, press and hold your finger on the Park Place Dealerships app icon.  
  • The icon will begin to wobble and an X will appear in the top left corner of the icon.  
  • Tap the X. Your phone will ask you to confirm your decision to delete the app. Tap Delete.  
  • The app will disappear from the screen and has been deleted from your phone.  
  • To reinstall the app, open the App Store app on your phone and search for Park Place Dealerships. Tap Install.